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SLUCare Virtual Visits

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Connect with Your Health Care Provider via Phone, Tablet or Computer, Instead of an Office Visit

SLUCare Physician Group is committed to helping you manage your health, and now we're offering a new tool to do just that. Virtual visits allow you to have a one-on-one conversation with your health care provider from the comfort of your home via private video conference or by telephone. It's a doctor visit without the doctor's office!

At this time, virtual visits are available for Missouri residents who are current SLUCare patients with non-urgent medical needs. If you have an appointment scheduled with your health care provider that qualifies for a virtual visit, you will be contacted by a SLUCare representative to schedule a telephone or video consult. We are not currently scheduling new patients for virtual visits.

Before your virtual visit, please read: Patient Verification & Telemedicine Based Consent.

Virtual Visits: FAQs

Do I need a computer, tablet or smartphone for a virtual visit?

Ideally, a virtual visit would include a private video conference between you and your health care provider. However, if you do not have a computer, tablet or smartphone, we can schedule a telephone appointment for you to privately discuss your health concerns with your provider.

What's needed for a virtual visit with video conferencing?

Video conferencing visits, also known as telemedicine, require a computer, smartphone or tablet, equipped with a camera, microphone and internet access. You will connect with your doctor via the Zoom app, available as a free download through Apple’s App Store or the Google Play store.

Zoom is a health information (HIPAA) compliant video conferencing system that allows you to have safe and secure conversations with a medical care provider. This is a free service that does not require you to create a personal account.

We recommend downloading the app at least one day before your virtual visit.

Download Zoom from Apple's App Store

Download Zoom from Google Play

How do I use the Zoom app for my virtual visit?
  • You will receive an email from SLUCare Physician Group that includes a link to your virtual visit.
  • At least five minutes before your appointment, click on the Zoom link to enter the virtual waiting room.
  • Remain in the virtual waiting room until your provider is ready for you.
  • To avoid additional charges from your wireless provider, use a Wi-Fi connection for your video visit.
  • Please be in a private location that is quiet and free from distraction for your visit.
  • Check your microphone and speakers to make sure they are not muted, so you and your provider can speak to each other.
  • Check the tool bar at the bottom of the screen to make sure your video stream has started. You may need to hover your mouse over the screen on your computer or tap the screen on your phone to get this toolbar to appear. 
  • At the beginning of your appointment, your provider may ask for an alternate contact number to reach you, in case you have trouble getting started or if you get disconnected during your appointment.
How long is a virtual visit?
The length of visit will vary based on the type of visit. Your provider will take the necessary time to discuss your condition with you, just as they would with an in-office visit.
Can my provider prescribe medication through a virtual visit?
The prescribing process for virtual visits is the same as for in-person visits. Your provider will contact your pharmacy to order any necessary medications. For renewing prescription medicines, please reach out to your pharmacy.
Do I need anything else for my virtual visit?
You may want to have a list of your medications handy, as well as the phone number for your pharmacy — especially if any of this information has changed since your last visit.
What is the cost of a virtual visit?
Your virtual visit will be billed to your insurance just as an in-person visit would be. SLUCare will bill you for your copay following your appointment. You will not  be asked to pay over the phone or through the Zoom app.

 Quick Links

Download Zoom for Apple DevicesDownload Zoom for Apple Devices Download Zoom for AndroidDownload Zoom for Android

We are excited to offer you this new way of connecting. But don't forget: You can still reach out to your provider's office anytime through MyChart to request a prescription refill, ask a question, see your test results, keep your screenings on track and more.

Log Into MyChart